It Strategy

B19 IT Strategy bunk Start January 31, 2013 Ends April 25, 2013 Day and Time Thursday 12-14 & 14-16 InstructorsStefan Henningsson (sh. emailprotected dk) Jonas Hedman (jh. emailprotected dk) + guests Course Description This course uses the IVK Case Series to hit the books important issues in IT vigilance through the eyes of Jim Barton, a natural endowmented business (i. e. , non-technical) manager who is satiate into the Chief Information Officer (CIO) role at a troubled financial services firm. The course follows Barton through challenges, mis expunges, travails, and triumphs.We take this journey with him, commenting on and debating his choices and decisions. During his first year as CIO, Barton confronts issues related to sk adverse and talent management IT costs, bud inducts, measure, and chargeback formations priority setting and financial justification of IT investments bulge management runaway foxs and underperforming vendors security risks and crises blade 2. 0 pol icies communications with early(a) senior executives vendor management infrastructure standardization support for psychiatric hospital and risk management. As Barton encounters these issues, we address them too, through associated readings.As we examine and critique both research and conventional management wisdom on these topics, well derive a frame utilisation for managing IT as a business leader. Course parole The main text for this course is the book Adventures of an IT attraction, also called IVK after the gild in the book. Adventures of an IT Leader Robert D. Austin, Richard L. Nolan, Shannon ODonnell Apr 21, 2009 Publisher Harvard headache School Press (1 Mar 2009) ISBN-10 142214660X ISBN-13 978-1422146606 Among other places, the book is avail adapted from http//amzn. com/142214660X Obtaining Harvard Business School Publishing MaterialsSome of the readings in this course must be acquired online from Harvard Business School Publishing. You can course of study of attack the station to download these materials here https//cb. hbsp. harvard. edu/cbmp/access/17620259 At this site you follow out need to use a credit card to barter for copyrighted materials, which you will then download in PDFs and be commensurate to print as is convenient. Please be sure to use this link, not the main HBSP website, so that you get the discount associated with the course. Course blog The course blog is the official source of information, where updates, session presentations, etc. ill be posted. http//www. itu. dk/courses/EB19/F2013/ posing 1 Introduction to the Case Method and the Course (Thursday, January 31, 1200 to 1200, ScrollBar) teaching (please read before class) A Note on Case Learning, HBS 899-105 (download/purchase from HBSP website) IVK 1 The New CIO savvy Financial Statements HBS 5238BC (download/purchase from HBSP website) naming Questions ( regard intimately and discuss with others before class) Consider the exhibits at the end of IVK-1 what do they tell you almost the IVK Corporations business situation? Why has this comp some(prenominal) replaced its CEO?If you were Jim Barton, would you fill the CIO job offered by the new CEO? If he accepts, what should be his plan of action? What should he do first? Second? What would be your outperform single piece of advice to Barton if he decides to take the job? What should he watch out for? Where should he be careful? school term 2 Challenges Facing the New CIO (Thursday, February 7, 1200 to 1600, ScrollBar) *** IBM Guest Presentation *** Reading IVK 2 CIO Challenges IVK 3 CIO Leadership IVK 4 The Cost of IT Assignment Questions How do you interpret the kids advice to Barton You need to know what you dont know? Davies predicts that Barton will be gone in a year wherefore does he say this? Do Maggies notes (exhibit at end of IVK-2) shed any light on Davies assertion? What should be Bartons plan for reaching out to other CIOs and industry experts to gain expertise quickly a bout running an IT segment? Whom should he talk to first? Do you agree with Ruben that IT is a unique business function, that it is different from other departments in the governing? What did Barton learn from his trip to the bookstore and subsequent night of studying? Session 3 The Value of IT (Thursday, February 14, 1200 to 1600, ScrollBar)Reading IVK 5 The Value of IT Zara IT for Fast Fashion HBS 604-081 (download/purchase from HBSP website) IT Doesnt subject HBS 0306B (download/purchase from HBSP website) Dog Eat Dog http//online. wsj. com/public/article_print/SB117735476945179344. hypertext mark-up language The IT Productivity Gap http//ebusiness. mit. edu/erik/Optimize/pr_roi. html Zara IT for Fast Fashion Assignment Questions How would you advise Salgado to proceed on the issue of upgrading the POS terminals? Should he upgrade to a modern operating administration? Should the POS applications be rewritten to include any additional functionality?If so, what functionality? What benefits does Inditex/Zara get from its IT infrastructure? How unvoiced would it be for a competitor to acquire these same benefits? IVK Assignment Questions What is the right amount for a company to invest in IT? How should Jim Barton respond to the CEO when he asks What is the right amount for IVK to spend on IT? What is the target of a chargeback system for returning IT costs to business units? Why implement such a system? As we learn in IVK-4, at IVK business units control all of the IT budget what do you think of this arrangement?Should Barton try to pull back some of the budget that is allocated to business units, to create his own discretional budget? How does IT create or enable the creation of value within a company? How should we value IT capabilities required to keep us in business, but that do not differentiate us from competitors (so-called qualifiers in the discussion in IVK-5)? Session 4 Managing Projects (Thursday, February 21, 1200 to 1600, ScrollBar) Read ing IVK 6 Project heed IVK 7 The Runaway Project Cisco Systems, Inc. Implementing ERP HBS 699-022 (download/purchase from HBSP website) Managing Project Uncertainty From Variation to Chaos by Arnoud De Meyer, Christoph H. Loch, and Michael T. Pich, MIT Sloan Management Review 42, 2, (Winter 2002) CBS Library Database http//search. ebscohost. com/login. aspx? direct=true&db=bth&AN=5982685& ampsite=ehost-live&scope=site Cisco Systems Assignment Questions Cisco was highly successful with its enterprise resource planning (ERP) effort. What accounts for this success? What were the most important things that Cisco did correctly? Did Cisco do anything wrong on this project? If so, what? Was Cisco novel or lucky with its ERP implementation?IVK Assignment Questions Which side would you take in the debate between Henderson and Calder? What do you think of the approach that Davies seems to have used (judging from documents found by Barton) to managing uncertainty in projects? What should Barton do to get the IR initiative back on track? Should he fire NetiFects? How do you manage project problems you cannot anticipate? Session 5 Prioritization, government activity (Thursday, February 28, 1200 to 1600, ScrollBar) Reading IVK 8 IT Priorities IVK 9 Governance Volkswagen of America Managing IT Priorities HBS 605-003 (download/purchase from HBSP website)Volkswagen of America Assignment Questions What is your assessment of the new process for managing priorities at Volkswagen? Are the criticisms justify? Is it an improvement over the old process? Who controls the budgets from which IT projects are funded at Volkswagen of America? Who should control these budgets? How should Matulovic respond to his blighter executives who are calling to ask him for special treatment outside the new priority management system? IVK Assignment Questions Should Barton try to take control of the entire IT budget? Should he ask for a parcel of the overall budget to be placed under his cont rol?Or should he try to sterilize the committee structure put in place by Davies? What should Barton do about managing Beckworth? Managing Williams? Session 6 Crisis and Damage control (Thursday, edge 7, 1200 to 1600, ScrollBar) IVK 10 Crisis IVK 11 Damage http//www. nytimes. com/2011/01/16/ macrocosm/middleeast/16stuxnet. html Symantec Internet Security Threat Report Executive Summary April 2010 http//eval. symantec. com/mktginfo/enterprise/white_papers/b-whitepaper_exec_summary_internet_security_threat_report_xv_04-2010. en-us. pdf Viruses and threats Questions What type of malware is the Stuxnet, and how did it work?How did the Hydraq Trojan operate? Could it be a potential threat to IVK? IVK Assignment Questions What is your assessment of how IVK handled the crisis during the event itself? Did they do a good job of crisis management? How would you recommend that Barton handle the analyst meeting? If you were on the squad coming up with the strategy for the meeting, what gu idelines would you suggest to Barton? Session 7 Communication (Thursday, March 14, 1200 to 1600, ScrollBar) *** Danske Bank Guest Presentation *** Reading IVK 12 Communication The Lessons of ValuJet 592, by William Langewiesch (March 1998) The Atlantic. ttp//www. theatlantic. com/issues/98mar/valujet1. htm Ready to Acquire IT resources for a growth-by-acquisition strategy. To be distributed. IVK Assignment Questions Which option for securing IVK in the aftermath of the attack would you choose? Would you recommend closing the company down? If so, when? Do you agree with the CEOs decision about what to disclose about this possible hacker attack? How should Barton handle the CEOs new tendency to offer him encouraging but misinformed advice? How should Barton communicate with people outside the IT department to rebuild his and his departments credibility?How frequently should he communicate with the CEO? With his peers? Should he rely on The Doctrine of Completed Staff hit as he fo rmulates a communication strategy? Session 8 Emerging technologies and Sustainable IT (Thursday, March 21, 1200 to 1600, ScrollBar) Reading IVK 13 Emerging Technology Three strategies for Green IT by Hedman & Henningsson http//www. computer. org/ entrance/web/csdl/doi/10. 1109/MITP. 2010. 141 (see also course blog) Organizational self-renewal The role of IS in developing organizational eco-effectiveness by Hedman, Henningsson & Selander. 2012. To be distributed in class. Green IT TBDIVK Assignment Questions How would you respond to Bernie Rubens three questions concerning possible action on the blog issue? What technology can IVK use to improve business? March 28 easterly Break Session 9 Outsourcing, Infrastructure, and Vendor Partners (Thursday, April 4, 1200 to 1600, ScrollBar) Reading IVK 14 Vendor Partnering IVK 16 Standardization and Innovation IVK Assignment Questions Which vendor should IVK choose for the IR project? Which approach to an SLA? Service spoken communication model? How much technical expertise does a company desire IVK need to keep in house if it plans to outsource much of its IT work?How can it retain expertise when most of the arouse work is being done by vendors? What information should a company like IVK ask for in a Request for Proposal (RFP) document? What questions should they ask a vendor to answer? Should the IR project implementation be fixed price or another sort of contract? Which approach should IVK take to infrastructure standardization? Are IT standardization and innovation (or flexibility) in conflict in an organization like IVK? How do you interpret the kids story about the great man who went missing? Session 10 Managing Talent (Thursday, April 11, 1200 to 1600, ScrollBar) ReadingIVK 15 Managing Talent Bridging the Gap Between Stewards and Creators (download/purchase from HBSP website) Online Streaming Video Panel Discussion The Organizational Dilemma of Stewards and Creators http//www. uwtv. org/programs/displayeve nt. aspx? rid=4858 Assignment Questions What should Carter and Barton do about the Ivan Korsky situation? Should Barton seek a technological way of monitoring what his employees are doing? Why or why not? Should IVK have a management system for identifying its top value people assets? If so, how might such a system work? How would it interact with training and skills development?Should Barton reorganize the IT function so that the best talent is in a central shared services organization available to the entire organization (rather than just a particular business unit)? What are the pluses and minuses of such an arrangement? What might Barton be able to learn from the way jazz ensembles work about how to manage top notch IT talent? Session 11 IT Risk Management (Thursday, April 18, 1200 to 1600, ScrollBar) IVK 17 Risk IVK 18 Looking away The Evolution of Security http//www. acmqueue. org/modules. php? name=Content&pa=showpage&pid=478 CareGroup HBS 303-097 (download/purchase from H BSP website) The Myth of Secure cypher HBS 0306J (download/purchase from HBSP website) IVK Assignment Questions What do you think of CEO Williamss explanation of his actions in the aftermath of the crisis describe in IVK-10? How should a company like IVK approach its cost and risk tradeoffs? CareGroup Assignment Questions What caused the network outage at CareGroup? Consider the lessons learned that Halamka enumerates at the end of this caseare these the right lessons? Has he missed any? Session 12 Mini-project presentations (Thursday, April 25, 1200 to 1400, ScrollBar) ***Mini-project presentations ***